When it comes to picking a favorite gambling room, a lot of aspects are becoming significant and important and to which you should pay attention to. If you worry about confidentiality and safety of your personal docs and other info, you are 100% in search for a reliable portal, with which you do not have to worry about unexpected fraud attacks or getting deceived by a casino itself. If your main priority is to find a wide diapason of gaming, so you could pick the best models for yourself, you will be in search for a platform that has that wide diapason. That is logical.
Since the Internet is becoming a better source of online portals for playing from day to day, it can get difficult to not get lost among all these variants and choose a truly worthy room if gaming. But what if we said that there is a portal that includes all the things mentioned above and even more? Would you believe us? If you hesitate, we are going to make a little review on such gaming platform called as Vera & John, which is a part and parcel of the group of the greatest sister sites.
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The portal was created recently (relatively, of course), in 2010. It brought the real Internet market boom and managed to gain the sympathy and attention of numerous players all across the world. Plus, there are numerous beneficial bonuses, including welcome bonus, many free games and pleasant ambience that also put their charms on defenseless (in a good way) gamers.
The Main Features
There is a tab on the official site, where the designers decided to come up with a valuable message if we can call it like this. The phrase sounds next way: the search is over now, because you found Vera and John. No doubts that numerous fans of gambling, who found this recently opened portal, discovered something really new in a world of casinos.
There are offers that most people cannot resist. Let’s test if you can stay calm and resist such seduction. So, let’s get over with the introduction part and get to the “juice” of our review!
Vera & John Appearance
The design was, is and always will be a significant part for getting the best impression from the customers. Believe, the design of VeraAndJohn is memorable and brings nice emotions, try to login and you will be impressed. Let’s talk about it a little. When you open an official site www.verajohn.com, you are obligated to take a look at the bright background performed in soft blue tones. In the upper left corner, the logo of the portal is situated. It also has soft tones, but not blue, the pink ones are used. Actually, the whole design is performed in soft, pleasant and unobtrusive colors.
On the home page, you can advertisements that propose to play certain games (some even include jackpots of considerable sums). The other advertisements can show what bonuses, promotion options and tourneys are on the offer at the moment.
Most players can worry about how the navigation goes, whether it is hard or easy. Fortunately, the navigation of Vera and John is really easy. In the upper side, you will see those sections:
- Lobby
- Casino (it is the only section, on which you direct with your mouse, and it shows subcategories)
- Live Casino
- Slingo
- Tournaments
If you scroll down, just to the bottom, you will see everything you need, including 4 sections with subcategories for each. Those sections are:
- About Us
- General Info
- Security
- Help Centre
There is also a site map (situated at the bottom of the home page) which can help you navigate through the site much better.
Excellent Games Diapason
The leaders of software developing were creating a content for VeraJohn portal, and that guarantees the highest quality of provided free games. Those leaders are NetEnt corporation, Betsoft company, NYX institution of development and Microgaming Development Manufacturers.
They created diverse board games, among which you can discover different types of blackjack for yourself, variations of roulette, various (video) slots. There you can always join any poker room, try yourself in scratch cards or play games with a large-summed jackpots.
In fact, every single gamer will be able to find that game that they like. There are options for all tastes. There are no doubts that you will like at least one thing because of each game’s quality. Sound effects are accurate and graphic arts are bright, precise and good-looking.
If you do not trust us or the casino itself, you can read the reviews of real visitors. The casino has nothing to hide, so if you want, www.verajohn.com is ready to present you written impressions of the gamers that have been playing in this place.
Also, do not forget that the spectrum of games that is already presented is not the final point. New products keep appearing and increasing the quantity of that spectrum. Login and update the website all the time. Maybe, you will be one of the first visitors who try new models out. Who knows?
If we start talking about how all models are divided, it is worthwhile to create a listing of categories by which you can find the needed models. Among these categories, there are:
- All Games Section
- Provided Ones
- Monthly Provider
- Table Gaming
- Recent Hits
- Classics
- Slingo
- VJ Favorites
- TV Shows
- the other categories
To see the full listing, go to the home page and see for yourself.
Tournaments
If you surf the official site and go to the tab named “Tournaments”, you will see the phrase written which says that those tournaments are held every day of each week. Before you join the competition, you need to get acquainted with “Terms & Conditions” of a chosen tourney. If you are agreed with those terms, you can join it and start playing. You will be pretty lucky if you manage to win prizes. We wish you good luck with this!
Bonuses, Promo Codes and Free Spins
Some casinos offer a no deposit bonus option within the frequent flyer programs. Frankly speaking, there is not any such thing as no deposit bonus, but VeraAndJohn has even better bonus systems. For example, when you deposit and when the amount is €100, you are receiving a bonus that is 100%. That means if you deposit €100, you will gain €100 that will come into your bonus funds. You can consider it a welcome bonus for which you do not need any promo codes and bonus codes, depositing only.
If you are interested and curious, there also completely other kinds of frequent flyer programs, such as redepositing bonus, voucher bonus, closed bonus, gifts that are given to VIP clients and numerous other systems.
But still, you have to sign up, because otherwise you will not be able to gain all those prizes. Also, let us give you some tips. Before you start using the privileges and deposit funds to take advantage of those privileges, we strongly recommend getting acquainted with the rules, with the terms and with the conditions of gaining every single gift.
The most wanted bonuses of all times are free spins that can come in diverse amounts. For example, there are such types of free spins (those are not all, just examples):
- Super Spins (they can be brought to you in various options and amounts, such as 10 free spins, this can also be 20 free spins or 30 free spins)
- Pick Spins (in this case, you will need to pick a sum of wagering and spins number; you must be wise while choosing the amount because no matter what you gain, it will be yours)
- Top Spins (in case with this type, you can play and gain 20 free spins as a total sum)
All this info can be found on the official website in the “About Us” tab, if to look deeper, into the subtab “Our Casino Bonuses”. Read and check the terms of each present and only after that start gaining it.
Depositing and Withdrawing | Money Transmissions
Let’s agree on one thing. If a person visits a casino site that interested him/her, he/she will not stay if there is not at least one suitable payment method and currency. To make the client stay, VeraJohn set an aim to provide the customers the right to choose one of the most commonly used payments methods and currencies.
If to talk about payments, you can use the services of EcoPayz PS, Neteller PS, Visa/Maestro, Skrill (former Moneybookers), Trustly and a couple other methods. If to talk about currencies, we should say that you can use dollars ($), pound sterlings (£), Swedish kronas (SEK), Norwegian krones (NOK) and a couple others. An accurate information is always available on the official page of the portal. Check this out, because some info can differ from time to time.
The casino administration set a rule in accordance with which, you can replenish your profile in the sum from $10 to $500 at once. Please, take into account the fact that not all methods are available for every country’s residents. This info must be checked twice and ensured.
Software Companies and Security Measures
What do you know about Betsoft? Have you ever heard of Microgaming corporation? Did your ears hear about NetEnt of NYX companies? If yes, you are definitely aware of the best, the leading corporations of development that guarantee the highest quality of created games.
So, what is this all about? Why did we name all those companies? Everything is simple. All those institutions (and, of course, their representatives) were working tirelessly to provide Vera John Casino with the best software models ever. They were working, so you could enjoy your time spent in this online gambling room.
What about security? Many, we would even say, all customers have at least the slightest fear of getting misguided and deceived by frauds that have the main aim in the form of stealing your personal data. It is pretty clear that your main aim is to protect that information, because confidential things must stay confidential. Though, with the perfect work of Vera and John casino, it is not going to be your aim anymore. When you start playing with this platform, it is this platform that automatically becomes responsible for keeping your personal documents.
All information, including your personal docs and checks for money transmissions, automatically gets encrypted with the help of SSL-technology. The 256-bit protocol is at your disposal to keep your info safe.
Also, many players can be afraid that the results of the games are not fair. To ensure the opposite, Vera John uses RNG. In turn, this mixes all the numbers and generate random ones. That guarantees that the results are never faked and are always fair. By the way, Maltese Authorities would not give this portal a license if it was not a reliable service.
Players Support
Picking a casino to play in was never the easiest thing in the world, especially when it comes to picking a reliable service, the one that takes care of customers fully and well. VeraJohn service of care for the clients is available in a few methods. Among those methods, we must mention the following:
- A player can contact the staff of support section by email (the address is displayed on the site; also, the administrations gives a promise that the answer will come from 60 minutes to 180 minutes)
- The other option is to contact the staff by calling via the phone (the mobile number is displayed on the site; also, the administration gives a promise that the answer comes within 30-60 secs and that the service works from 9 am to 11 pm)
- The third possible option lies in contacting the staff through live chat that works from 9 am to 12 pm (also, the administration promises that the answer comes within 30 secs)
- The last, but not least option is to check the section of FAQ, where the administration collected the most commonly worrying questions and answers to them
So, as you can see, the range of possible support options is wide and considered to the details. The staff took care of every client and tried to make its best, so the customers could find the most suitable way to get help among all other ways.
Conclusion
That is going to be the last part of our review on Vera & John gaming portal. Making a conclusion will be the most appropriate thing to do know. Let’s agree. We create a listing of advantages and you decide whether it is worth your attention or not. Ready? Let’s get it started!
- This platform is well-designed, which is (as we know already) half the battle, a recipe for success. Soft blue and soft pink tones please the visitors’ eyes and make the players fall in love from the first sight.
- The navigation is easy and initiative, so it will not make any problem to surf the website from one page to another page. Moreover, all sections are accompanied by the most accurate names. They are displayed on the left side and always seen, which is a very convenient thing.
- The great spectrum of available methods to contact the staff of service for supporting customers. You can get in touch with the staff using phone, email or live chat that are always at your disposal and answer pretty fast. Is not it one more excellent feature that plays an important role while choosing a casino to gamble with?
- One of the main advantages is a diapason of excellent gaming models that keeps growing every day and every hour. The casino has different types of blackjack, variations of baccarat, varied (video) slots, numerous poker rooms and other free games of diverse genres and for every customer’s taste. You will definitely find the one for getting yourself satisfied.
- The site is accessible on laptops and computers as well as on mobile phones and tablets. Many players worry about how laptop and mobile versions look like and whether curvatures are present or not. We are hurry to please you, the designers worked hard to make the versions on all devices look smooth. The interface is flexible and compatible with all gadgets. Plus, you can change the language of the site. The full listing of available ones is displayed on the portal’s site. The most commonly used one is Eng version.
- Lots of gamblers (read: all) like getting prizes and money for free. There is also a possibility to enter bonus codes or promo codes and get additional prizes and rewards. The casino can also offer free spins within the bonus program. To get to know the terms of bonus getting, it is great to go com and check those terms out. If you have any coupons, it is also better to check if they still work.
- The administration and casino developers wanted to provide the gamers with a good range of methods of paying. The most commonly used systems cowork with this casino. Among them, there are Skrill (former Moneybookers) and Neteller, for example. The whole list can be observed on the site.
So, we guess, this is it. Let’s finish our review on the best app in 2021 on this positive note. Thank you for reading this article to the end. We wish you to become an unbreakable part of gaming world of the Internet. Test your skills and take the winnings!
Author: Jose U. Blunt1. General
1.1
This website, Vera&John, (the 'Website') is operated by Dumarca Gaming Limited ('we', 'us' or 'Dumarca'), a company registered under the laws of Malta (registration number: C50898) whose registered office is at The Emporium, Level 4, St Louis Street, Msida, MSD1421, Malta.
1.2
Dumarca is authorised and regulated by:
a. Spelinspektionen, license no. 18Li7410, issued by the Swedish Gaming Authority and valid until December 31st, 2023,
b. the Gambling Commission of Great Britain, remote operating license number 039408 in respect of services offered to residents of the United Kingdom; and
c. the Malta Gaming Authority, under licence number MGA/B2C/169/2009, in respect of services offered to all other customers.
1.3
These terms and conditions (the 'Terms and Conditions') govern access to, and use of, the Website, and constitute a legally binding contract between Dumarca and you as the registering player ('you' or 'User'). By accessing and using the Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all gaming with us via any device, including downloadable applications on a mobile device.
1.4
These Terms and Conditions are subcategorised for ease of reference and transparency. It is important that you review these Terms and Conditions carefully. If you do not agree to be bound by these Terms and Conditions, please do not use the Website.
1.5
These Terms and Conditions include and incorporate a number of additional terms, as follows:
• Any rules for a game you choose to participate in ('Rules');
• Our promotional terms, which apply to specific promotions or offers from time to time ('Promotional Terms'); and
• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us.
1.6
In the event of a conflict between these Terms and Conditions and any of the Rules, the Promotional Terms and/or the Privacy Policy, the provisions of, as applicable, the Rules, the Promotional Terms and/or the Privacy Policy shall (to that extent only) prevail.
1.7
We may update these Terms and Conditions from time to time. Dumarca will notify you of any significant updates to these Terms and Conditions before they come into effect, whereby you will be required to accept the revised Terms and Conditions to continue playing on the Website the next time you log in to your account. If you do not agree to be bound by the updated Terms and Conditions, you should close your account and withdraw any available balance. We may make minor changes to these Terms and Conditions from time to time, and advise you to review these Terms and Conditions regularly, together with the specific Rules for each game you choose to play, in order to remain up to date with any changes. You can easily identify whether these Terms and Conditions have changed by referring to the version number and date of the current Terms and Conditions stated at the top of this page.
2. Account opening and verification checks
2.1
To open an account on the Website, the User must register personally. You must be of legal age (18 years of age or older if required in the jurisdiction where you live) to open and make use of an account with us. You must also be of mental capacity to take responsibility for your own actions and to enter into an enforceable contract with us. If we have reasonable grounds to believe that any account is being operated by anyone under the age of 18, the account will immediately be closed and all funds deposited will be returned (less any winnings already paid out).
2.2
It is your responsibility to determine the legal status of internet gambling in your jurisdiction and act accordingly. The availability of the Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Website. You must not mask, disguise, anonymise or hide your IP (i.e. by using a VPN) while accessing the Website. Dumarca accepts no liability whatsoever with respect to actions by players where internet gambling is illegal and/or which is in violation of this clause of the Terms and Conditions.
2.3
You must submit your correct personal information during registration, including your full name, home address, date of birth, e-mail address, telephone number, and relevant payment information. It is your sole responsibility to ensure that the information you provide is true, complete and correct, and is kept up-to-date. In order for us to comply with applicable laws and regulations, your personal details supplied at registration stage will be confirmed through verification checks before you are allowed to play. Until such time as any verification checks have been adequately concluded, you will not be allowed to play on our website. Once we have verified your identity, you will be notified and allowed to utilize our products.
2.4
By accepting these Terms and Conditions, you agree that we are entitled to carry out any identity, credit or other verification checks that we may reasonably require and/or are required of us under applicable laws and regulations or by regulatory authorities. We may supply the information you give us to authorised credit reference agencies, identity verification services and/or fraud prevention agencies to confirm your identity. We may also carry out telephone verification with you. Such information will be processed in accordance with our Privacy Policy.
2.5
You agree to provide us with any information we request to assist with our verification checks, and we reserve the right to request documents to verify the following: (i) your identity, such as a valid photographic ID (e.g. a copy of your Driving Licence, Passport, or National Identity Card); (ii) your residential address (for example, utility bill, or bank, building society or credit union statements dated within the last three months, tax bill or council tax bill issued during the current year); and (iii) proof of ownership/authorisation to use a certain payment method (for example, if you are using a payment card a photo of the front and back of the payment card would be required, if you are using a bank account we will request a bank statement or if you are using an e-wallet a screenshot of the account that corresponds to the payment method will be required). We may request that you provide any of these documents certified to attest their credibility. We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide. Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents. Dumarca reserves the right to keep restricted any account until the relevant verification checks have been carried out to our reasonable satisfaction and to the standard required of us under applicable laws and regulations. Dumarca further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within 30 calendar days from our first request for documents.
When prompted, you can send these documents via our E-KYC Tool, the Account Verification Tool which is reachable by clicking the My Casino button and following the Account link. Else you can also do this by sending an email to kyc@verajohn.co.uk.
2.6
We will comply with applicable data protection laws in respect of the personal information you supply to us, and we will only use your personal information in accordance with our Privacy Policy.
2.7
Dumarca may, at its own discretion, refuse to open an account for any individual. The company reserves the right to close a player account, but contractual obligations already made will be honoured.
3. Use of your account
3.1
You agree to abide by these Terms and Conditions at all times and, in particular, not to:
• use the Website other than for your own personal use, and not to act in the interests of any third party;
• utilise monies obtained from criminal or fraudulent activities;
• credit accounts with any payment method you are not authorised to use, which includes the use of corporate cards or business accounts;
• try to hack the Website or to alter its code in any way;
• adopt any criminal behaviour against Dumarca, its affiliates, and its other users; and/or Jack roulette.
• choose a username which infringes our trademarks or company names, or which is abusive or offensive towards our other users.
3.2
You may only hold one account with the Website. Users holding two or more accounts for any reason should inform us without delay. If we identify any User with more than one account, we will close any duplicate account(s) and return any withdrawable funds. If we have grounds to believe that one or more account(s) have been opened with the intention to mislead or defraud Dumarca, we may cancel any pending transaction(s) related to such conduct and close any or all of the account(s).
3.3
Dumarca accepts stakes in a number of different currencies. You must choose one currency as the default currency of your account.
3.4
User must keep their login details and password secret at all times. We will not be held liable for unauthorised access to your account if you do not safeguard this information. We are entitled to assume that all play on your account is from you.
3.5
You can at any time log in to your account and view your account history, including deposits, bonus credits, winnings, wagers and withdrawals. Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary.
3.6
If no transaction has been recorded on your account for twelve (12) consecutive months, your account will be deemed 'inactive'. If, once your account is 'inactive', Dumarca is unable to contact you after making reasonable attempts to do so, we will charge a £5.00 per month administrative fee to your account. Dumarca will have no obligation to return fees deducted in this way as they are no longer considered to be customer funds once they have been deducted. Fees on inactive accounts can bring your account balance to zero. The company shall also reserve the right to use the inactivity fees to fund responsible gambling endeavours.
Administrative fees shall only be refundable on presentation of proof of a health impediment during such inactive period.
3.7
You are not permitted to transfer, sell and/or acquire accounts to / from other Users. If we have reasonable grounds to believe such activity has occurred, we reserve the right to suspend and/or close the account in question.
4. Deposits & Withdrawals
4.1
In order to adhere to applicable laws and our regulatory requirements, you must only use debit or credit cards and other payment methods that are valid and that lawfully belong to you. We also prohibit any account funding from corporate cards or business accounts. In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we will void any winnings arising from the relevant deposit(s) and we reserve the right to close your account.
In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
4.2
We hold all customer funds separate from company funds in an accredited banking institution in line with gaming regulations, the bank has acknowledged that your funds are held solely for this purpose and:
a) it will not attempt to enforce or execute, any charge, write-off, set-off or other claim against the aforementioned account/s; and
b) it will not combine the account/s with any other account in respect of any debt owed to it by Dumarca.
We are required by the British Gambling Commission to inform our customers about how their funds are protected in the case of insolvency. Further information can be obtained from the British Gambling Commission’s webpage, which explains the rating system.
Customer funds are held in bank accounts and with payment processors which are kept separate from our business accounts. These funds are not protected in the event of insolvency, their official status under the UKGC’s requirements falls under the following level of protection: not protected segregation.
4.3
You should only deposit money into your account for the purposes of entering into a gambling transaction. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.
4.4
We reserve the right to decline a gambling transaction if your account is restricted in our reasonable discretion. All gambling transactions are entered into at your own discretion.
4.5
No interest is payable on account balances, irrespective of the amount held in your account. Accordingly, you should not in any way treat Dumarca as a financial institution.
4.6
No credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly. Gambling transactions will not be confirmed if there are insufficient funds in your account. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.
4.7
As a betting operator, licenced by the British Gambling Commission, we have an obligation to know that the source of the funds that our customers use to play with us is legitimate. Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use. Such documents may include copies of bank statements, pay slips and/or additional evidence of other source of funds, such as proof of the sale of a property or a will). If we request information on your source of funds via email or a secure upload function, you must provide a response and the information within 28 days.
4.8
If you do not provide the requested information within the period given, we will proceed to restrict your account until the information has been provided and verified by us. Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory. We may also pass on such information to any relevant authority if required to do so by applicable laws.
4.9
If Dumarca mistakenly credits your account with winnings that do not belong to you, whether due to a technical error, human error or otherwise, the incorrectly credited amount will remain the property of Dumarca. If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca. In the event of incorrect crediting, you should notify Dumarca immediately by email.
4.10
Bonus funds may be credited to your account as part of a promotion, loyalty scheme or other marketing campaign. These bonus funds cannot be directly withdrawn/paid-out, but must be used for the placing of wagers on the Website. Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion. Please refer to specific Promotional Terms.
4.11
Funds cannot be transferred from your account to the account of another User or vice versa.
4.12
You may withdraw any withdrawable funds from your account at any time. 'Withdrawable funds' means all unspent deposits and winnings from wagers made with your deposits, and excludes any funds that are subject to a restriction (including wagering restrictions or other promotional play restrictions). The right to withdraw these funds is subject to our regulatory obligations being fulfilled (including source of funds and verification checks).
4.13
Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately MasterCard does not currently provide this functionality.
4.14
In line with the applicable laws, Dumarca will remit amounts only to the same payment method from where the funds deposited into your account originated.
4.15
Credit / debit card withdrawals are processed to the card(s) that were originally used to deposit. Should a User have more than one registered credit/ debit card, the withdrawal will be processed to the primary credit/ debit card (i.e. the account from which you deposited the majority of funds within the last 6 months), assuming withdrawals to this card are possible (e.g. in the case of MasterCard, withdrawals are not possible).
4.16
Vera And John Login Account
Withdrawals to credit/ debit cards usually take between 3 to 5 working days.
4.17
The full credit/ debit card information is never stored by Dumarca and always transmitted in an encrypted way for your security.
4.18
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings if we suspect that you are:
• acting other than on your own behalf or otherwise in conjuction with others;
• engaging in illegal or fraudulent activity; or
• breaching any of these Terms and Conditions.
4.19
Deposits to and withdrawals from an account shall at all times be made through a Financial Institution or a Payment Solution Provider. The procedures, terms and conditions, availability, fees and processing time for deposits/withdrawals may vary depending on the relevant Financial Institution or Payment Solution Provider. For further information please see here.
4.20
Users should be aware of the general conditions that apply to the use of an E-PRO E-voucher.
E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and E- wallet.
E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.
E-Pro e-Vouchers resold by First Remit will show in your card statement as 'Online Payment'.
An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet
5. Complaints and Dispute Resolution
5.1
If you have any complaint regarding the Website or any of our services, you can email customer support on support@verajohn.co.uk or call the numbers below:
United Kingdom +442036080424
5.2
Dumarca will attempt to resolve a any complaint promptly.
5.3
If Users have a query with regard to any particular transaction, Users may also contact Dumarca at support@verajohn.co.uk with details of the transaction in question. Dumarca will review any queried or disputed transaction promptly.
5.4
Any complaints should first be raised with our Customer Services team. We acknowledge all emails received from our customers within 24 hours. If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints@verajohn.com. We will endeavour to send a final response to all complaints within 8 weeks of receipt.
If you remain unsatisfied, you may refer your claim for adjudication by our Alternative Dispute Resolution service (ADR) eCOGRA for a dispute resolution form please see ecogra.org
UK players may submit a Responsible Gambling-related claim via Resolver, the free & independent tool selected by the British Gambling Commission.
Alternatively; if you reside within the EU; you can raise your complaint to the Online Dispute Resolution (Online Dispute Resolution -ODR). The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.
6. Responsible Gambling
6.1
You may, at your discretion, ask us at any time to exclude you from placing any transactions on the Website for a specific time period. You can do this online, by visiting the Limits sections of your account, or by contacting Customer Services. In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the time period requested. Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group. There may be a short delay in applying the self-exclusion to websites operated by other members of our Group. Please note that the self-exclusion will not apply to websites not listed within our group, as those companies are not members of our group. If you wish to self-exclude from those websites then please contact the relevant operator, or use GAMSTOP as set out in 6.5 of these Terms and Conditions.
6.2
When you self-exclude, we will attempt to return your withdrawable funds to you. If, after a reasonable period, we are not able to return your withdrawable funds (because, for example, we are not able to contact you), we may donate the relevant amount to a charity of our choice.
6.3
It is not possible for us to override or remove any self-exclusion period once set across all websites operated by Dumarca. Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.
6.4
If you wish to reactivate your account after the period of self-exclusion has expired, you may only do so by contacting Customer Services and requesting the self-exclusion be lifted. Any request to remove the self exclusion after the specified period has expired will be subject to a 'cooling off' period, after which your account will be re-activated. If you wish to extend the self-exclusion, you can do so by contacting Customer Support.
6.5
In addition to the responsible gambling tools set out above, you can also self-exclude with GAMSTOP, a free service that enables you to self-exclude from websites / apps of gambling operators licensed by the British Gambling Commission. For more information and to register with GAMSTOP, please visit www.gamstop.co.uk. If you request to self-exclude using GAMSTOP, we will take reasonable steps to prevent you from gambling on all UK Dumarca websites as soon as possible. You should ensure that the details you use to register with GAMSTOP are the same as those details registered on your account. Please note that there may be circumstances where we are unable to implement a self-exclusion requested via GAMSTOP. For instance, we may be unable to match your account with the details you provided to GAMSTOP, or there may be a technical failure in the operation of GAMSTOP such that we cannot retrieve the latest information on users that have requested self-exclusion.
6.6
We will remove your name and details from any marketing databases we have once your self exclusion has been implemented, whether requested directly with us or via GAMSTOP. We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us. However, there may be a short delay between your self-exclusion and marketing materials being stopped. Self-excluding from our Website will not affect your marketing preferences with third parties, including advertising websites or other third-party affiliates, over which we have no control. We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them. We also recommend you consider self-excluding from any other online gaming operators with which you have an account if you have not self-excluded via GAMSTOP.
6.7
Should you opt to self-exclude, we will take all reasonable steps to detect and prevent you from registering a new account on any UK Dumarca Website. You should not attempt to open an account on any website operated by Dumarca or any other member of its group whilst you have opted for self-exclusion. Any accounts found to be in use of a self-exclusion agreement will be closed as soon as such use is discovered.
6.8
We shall have no responsibility or liability to you or any third party for any gambling activity that takes places (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.
6.9
Time-Out
You may temporarily take a break from gambling on the Website (twenty four (24) hours minimum). You can do so online by visiting the Limits section of your account, under 'Close my Account'. On confirming the Time-Out, all accounts held under Dumarca will be immediately suspended and it will not be possible to log in until the selected duration has expired.
6.10
Limits
When registering a new account with us, you will be able to select a daily deposit limit ranging from £10 up to a maximum limit of £500. All deposit limits are calculated on a rolling basis. This means that the limit will count back from your last deposit, regardless of the time of day. You may at your discretion choose to adjust limits on your account. You may:
- Deposits; set a limit on the amount you may deposit within a specified period of time; and/or
- Session: set a limit for an active session in order to better manage the time you spend gambling; and/or
- Losses: set a limit for how much can be lost from your account of deposited funds (i.e. winnings subtracted from the amount spent) for a given period.
- Reality Check – set an alert to notify you after a specific amount of time has elapsed – see T&C 6.11
Limits set on your account extend to all accounts you may hold with Dumarca. Therefore, if you set different limits on different sites, the newest limit set will be applied across all sites. For example, if you were to set a deposit limit of £500 per week on your Vera&John account, and a deposit limit of £300 per week on your InterCasino account the following week, your deposit limit for both accounts combined will be £300 per week.
6.11
You may also set up a 'Reality Check' alert on your account. This is an alert which will notify you after a specific amount of time has elapsed. Once set, a pop-up message will remind you that you have been logged into your account for a specific amount of time and offer you to either keep playing or take a break. Live casino games have their own Reality Check that you can set within the game. Your Reality Check settings within your Account settings will therefore not affect live casino games.
7. Account closure
7.1
You may close your account at any time by contacting Customer Services on support@verajohn.co.uk or online by visiting the Limits section of your account. Closure via customer support will be implemented within 24 hours and you will receive a confirmation via e-mail. You remain responsible for any activity on your account between the time of your request and the closure of the account.
7.2
If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:
(i) cheating (including by counting cards or exploiting a game or game fault); and/or
(ii) colluding with others or distorting normal game play in any way (including by working together to exploit a game or game fault, using 'bots' or similar software, or manipulating software); and/or
(iii) fraudulent behaviour or criminal activity (including money laundering or credit card fraud); and/or
(iv) deliberately breaching these Terms and Conditions in your use of the Website or participation in the games,
then we may conduct an investigation and restrict all accounts held under Dumarca pending its outcome (including any pending withdrawal request). If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close all accounts you hold with Dumarca. We may also close your accounts in the following circumstances:
(v) you do not pass the verification or source of funds checks to our reasonable satisfaction;
(vi) we reasonably believe that you are underage; or
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(vii) you have provided false or misleading information to us.
All transactions are monitored in order to prevent money laundering. Any suspicious transactions will be reported to the relevant Authorities.
We may provide your personal information to a third party investigating your activity or account (as set out in our Privacy Policy).
7.3
Dumarca may restrict, block or close your account and withhold funds if so required by applicable law.
8. Specific Rules for games
8.1
Winnings and account balances in the “Play for Fun” mode have no commercial value whatsoever and are not redeemable for cash, credit or any other type of benefit.
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8.2
Every User determines the value of their stake, in accordance with the limits of each game. It is your responsibility to make sure that all details of the gambling transaction are correct.
8.3
The maximum win for any wager or game-play transaction on any individual account shall, in relation to each of the casino games offered by Dumarca, be no greater than €1,000,000 (one million Euros) or the equivalent amount in your currency of choice. The foregoing win limit shall not apply to any progressive jackpots offered on the website.
8.4
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The Website operates with a Random Number Generator (RNG), which guarantees a randomised outcome for each game and the integrity of the product and games. The RNGs has been tested and verified for randomness by approved independent third parties. Both the ‘Play for Fun’ and ‘Play for Real’ modes use exactly the same Random Number Generator.
8.5
Dumarca Gaming Limited offers the user the possibility to chat in virtual chat rooms. The purpose of these chat rooms is to provide entertainment and communication amongst users of the games. The User may only use the chat function in a manner that would be appropriate in a face-to-face conversation.
8.6
The company reserves the right to remove chat rooms.
8.7
Additional specific game rules can be accessed either through the games themselves or through the Game Rules page.
9. Limitation of Liability
9.1
You enter the Website, and participate in the games, at your own risk. The Website and the games are provided without any guarantees, conditions or warranties as to their accuracy, whether express or implied.
9.2
We, our directors, employees, partners, service providers:
(i) do not promise that the Website or the games are fit for their purpose;
(ii) do not promise that the Website or the games are free from errors; and
(iii) do not promise that the Website or the games will be accessible without interruptions.
9.3
If we do not comply with these Terms and Conditions, we are responsible for any loss or damage you suffer that is a foreseeable result of that non-compliance, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We will not be in breach of these Terms and Conditions, nor be liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions, if such delay or failure results from: (i) your breach of these Terms and Conditions; or (ii) events, circumstances or causes beyond our reasonable control.
9.4
Nothing in these Terms and Conditions affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable laws.
9.5
Use of this website is for domestic use only. If you use the Website for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.6
Dumarca reserves the right to make the Website and/or certain games temporarily unavailable at its own discretion and without giving prior notice to Users. Dumarca will not be liable for any loss that User may incur as a result of such unavailability. Dumarca will aim to restore the service as soon as is reasonably possible.
9.7
Subject to the paragraphs above, and other than in relation to the payment of winnings lawfully won, our liability to you under these Terms and Conditions shall not exceed:
• in the case of any liability which relates to a specific gambling transaction, the amount of the stake wagered; or
• in the case of any other matters, an aggregate of 2,000 thousand Euros.
10. Technical errors
10.1
Dumarca will at all times make every effort to provide a service of satisfactory quality, fitness for purpose and completeness. If for any reason a User becomes dissatisfied with any of the services provided by Dumarca, that User may contact Dumarca immediately and notify us of the issue.
10.2
Dumarca cannot guarantee that the service will never suffer from faults; however we commit ourselves in rectifying the problem as soon as it has been reported or as soon as we possibly can. If you experience a fault in the service provided, please report it to us immediately.
10.3
In the event of a system malfunctions or errors, Dumarca shall have the right to void all wagers and return the original stake to you. Dumarca does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet.
10.4
In the event of any interrupted, aborted or miscarried games for any reason whatsoever, all Users’ transactions shall be accurately recorded on Dumarca’s system. Any 'unfinished game rounds' are restored when returning to the game. 'Finished game rounds' are not restored, but results can easily be retrieved by contacting our Customer Services team.
11. Other provisions
11.1
All intellectual property rights ('IP Rights') in the Website belong exclusively to Dumarca or a third party software provider company. Your use of the Website does not give you ownership of any intellectual property rights on the Website or in the software. IP Rights includes any and all intellectual property rights, of all types or nature whatsoever, including, without limitation, patent, copyright, design rights, trade marks, database rights, applications for any of the above, moral rights, know-how, trade secrets, domain names, URL, trade names or any other intellectual or industrial property rights (and any licenses in connection with any of the same), whether or not registered or capable of registration, and whether subsisting in any specific country or countries or any other part of the world.
11.2
These Terms and Conditions are available in a number of languages for information purposes and ease of access. From a legal perspective, the English language version of these Terms and Conditions will prevail over any other language version made available.
11.3
We shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions where any such delay or failures results from major incidents, events or causes beyond our reasonable control. This includes any strike, political crisis, war, natural catastrophe and saturation of the telecommunication networks.
11.4
If any provision of these Terms and Conditions is held by any competent authority to be invalid, illegal, void, unreasonable or unenforceable, that provision shall be severed from these Terms and Conditions, and all other provisions including the remainder of the provision in question (if applicable) shall remain in full force and unaffected by such severance.
11.5
We may assign or otherwise lawfully transfer any or all of our rights and obligations under these Terms and Conditions.
11.6
These Terms and Conditions apply to you individually and you shall not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms and Conditions.
11.7
These Terms and Conditions, including any additional terms or rules expressly referred to in them, constitute the entire agreement between you and us with respect to the Website and, save in the case of fraud, supersede all prior or contemporaneous agreement, understanding or arrangement between you and us, whether electronic, oral or written, between you and us with respect to the Website.
11.8
These Terms and Conditions and any matters relating hereto shall be governed by, and construed in accordance with English law. You irrevocably agree that, subject as provided below, the courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these Terms and Conditions and any matter arising therefrom. Nothing in this clause shall limit the right of Dumarca to take proceedings against you in any other court of competent jurisdiction to the extent permitted by the law of such other jurisdiction. This choice of law provision is without prejudice to the rights that may be granted to you as a consumer under mandatory provisions of European Union Law.